Shipping and returns information

At Jade Leigh Hair Extensions, we strive to make your shopping experience as clear and convenient as possible. Below you'll find essential information about our shipping process, delivery times, and our policy on returns and exchanges. We are committed to providing you with high-quality hair extensions and accessories.

Frequently asked questions

We've compiled answers to the most common questions about our shipping and returns policies to help you shop with confidence. If you can't find what you're looking for, please don't hesitate to contact us directly.

How long will it take to receive my hair extensions, and what are the delivery charges?

In stock items will be delivered within 2 working days.

Orders for custom made colour hair extensions typically take up to 21 working days for delivery. A flat delivery charge of £10 applies to all orders.

What is your policy if a customer wants to return or exchange their hair extensions?

Please note that hair extensions are non-exchangeable and non-returnable. If you need assistance with colour selection or require a colour match, please email us at [info@jade-leigh-hair-extensions.co.uk].

What should customers do if their order arrives damaged or faulty?

If your order arrives damaged or faulty, please contact us immediately on [07376420792] and send pictures of the damaged items.

Do you ship outside the UK? If so, are there any extra costs or things customers need to know?
Currently, Jade Leigh Hair Extensions does not offer shipping outside of the UK.

Need more assistance?

Our team is here to help with any further questions you may have regarding shipping, returns, or our products. Feel free to reach out to us for personalised support.